Introducing the Grubhub Guarantee
Unbeatable prices,
delivery and rewards.
It’s what we do.
Because enjoying your favorite restaurants should be carefree and affordable.
Introducing the Grubhub Guarantee
Unbeatable prices,
delivery and rewards.
It’s what we do.
Because enjoying your favorite
restaurants should be carefree
and affordable.
Your order comes with two guarantees.
Lowest price
guarantee
If you find a lower price from a
competitor after you order,
we’ll send you the difference
and an extra $5 in Grubhub
Guarantee Perks.*
On-time delivery
guarantee
If your food arrives late, let us
know and we’ll send you a
Grubhub Guarantee Perk for
$5 off your next order.*
How to submit a claim
- Go to Account then tap Help
- Tap on the corresponding order
- Tap Submit order for the Grubhub Guarantee
- Follow the instructions to submit your request
- Grubhub Care will review your request and get back to you within 24 hours
* Valid in Boston, MA; Seattle, WA; Hartford, CT; Indianapolis, IN and surrounding areas only. The Grubhub Guarantee includes the Lowest Price Guarantee and the On-Time Delivery Guarantee. The Lowest Price Guarantee is a price match program that offers participants Grubhub Guarantee Perks (“GHG Perks”) in connection with certain orders when a qualifying lower price is available on a competitor platform (DoorDash, Uber Eats, and Postmates only). Pricing will be determined based on food and beverage total plus fees (excluding tax, gratuity, promos, and discretionary charges). Maximum $10 value for Lowest Price Guarantee GHG Perk (plus $5 Extra Perk). The On-Time Delivery Guarantee offers participants GHG Perks in connection with eligible standard online delivery orders that are delivered late. Maximum $5 value for On-Time Delivery Guarantee GHG Perk. Each GHG Perk may be redeemed on a future order with a food and beverage total equal to or greater than the value of the GHG Perk (before tax, tip, fees). Claims must be submitted within 7 days of the applicable order. Certain order types are excluded from these guarantees. GHG Perks are funded by Grubhub. GHG Perks expire 30 days after issue and are subject to restrictions. No cash exchanges, payment method credits, or refunds. Full terms apply at lp.grubhub.com/legal/ghgterms.