General Pick-Up Order Questions

How does ordering for pickup work?

Can I cancel my order?

Can I edit an order after I placed it?

How do I check the status of my order?

My order is delayed. What do I do?

What do I do if I accidentally chose pickup but I meant delivery? (or vice versa)

I went to pick up my order and it was not there.

My order was thrown away. What do I do?

How do I place a pickup order for a future time or date?

Is there a minimum amount I have to spend to order pickup?

I got a confirmation email but the restaurant says they did not receive my order.

How do I see my current and past orders?

I notice that I'm paying a fee for pickup. Why do I have to pay this fee?

How do pickup fees work?

General Delivery Questions

Can I change or cancel a delivery order after I’ve placed it?

Can I save delivery instructions to my address?

How do I contact my driver?

Can I get an update on my order status?

What do I do if I accidentally chose pickup but meant to order for delivery?

It says my order was delivered but I never got it!

How do I schedule a delivery order for a future time or date?

Is there a minimum I have to spend to place a delivery order?

Why does it tell me that a restaurant doesn’t deliver to me?

Can I save multiple addresses? Like “Home”, “Work”, and “Best Friend’s House”?

Payment and Charge Questions

I am unable to add my Campus Card or Credit Card. What do I do?

How come my credit card is not working?

How do I redeem a promo code?

I’m having trouble redeeming a promo code. What do I do?

I have credit from my Tapingo account. How do I use it?

What do I do if I accidentally chose the wrong card?

I do not recognize a charge.

I was charged twice.

When will my payment be charged?

Can I use a Grubhub gift card?

What’s my campus card balance? I have no idea what my balance is anymore.

What payment methods does Grubhub accept?

Can I save my payment information?

Is my payment info secure?

What does it cost to use Grubhub?

Account Issues

I can’t access my account.

My account is locked.

What if I don’t receive an order confirmation email?

What should I do if I suspect fraudulent or suspicious activity on my account?

Report Bugs

How can I report a bug?

General Questions

Is Grubhub Campus Dining available on my campus?

What are my ordering options with Campus Dining?

How do I review a Grubhub order?

I have a confirmation email, but the restaurant says they don’t have my order. What do I do?

Can I share feedback about the app?

How do I get my favorite restaurants on Grubhub?

How do I find receipts?

Can I have multiple Grubhub accounts?

How do I browse restaurants near me?